Public Offer

This is a translation. The Russian version prevails.

Version dated 27 October 2026. Place of conclusion: Minsk, Republic of Belarus.

BelkrajTurizm LLC, a limited liability company (UNP 193771430, the "Contractor"), offers legal entities and sole proprietors (the "Customer") to conclude a contract for the provision of Leksta service services on the terms below. This document is a public offer in accordance with clause 2 of Article 407 of the Civil Code of the Republic of Belarus.

1. Terms

1.1. Service means the Leksta software suite, available over the Internet at app.leksta.by (the cloud version) or installed on the Customer's servers (the "Own Server" version): transcription of call recordings into text, analysis of conversations using artificial intelligence algorithms, scoring against checklists, reports, and integrations with PBX and CRM systems.

1.2. Personal Account means the section of the Service available to the Customer and its Users after registration.

1.3. User means an employee or other representative of the Customer to whom the Customer has granted access to the Personal Account.

1.4. Customer Materials means recordings of calls and chats, transcripts, call metadata, directories, checklists and other data that the Customer uploads to the Service or transmits through integrations.

1.5. Plan means a set of terms for the provision of services (subscription fee, minute allowance, price per minute above the allowance, storage volume), published on the leksta.by/pricing page or agreed separately by the parties.

1.6. Minute means a minute of a recording of an answered call processed by the Service.

1.7. Trial Period means free access to the Service with the limitations specified in section 4.

1.8. Website means the leksta.by website.

2. Subject matter of the contract

2.1. The Contractor provides the Customer with services consisting in the provision of remote access to the Service and related services (processing of Customer Materials, technical support), and the Customer accepts the services and pays for them under the Plan.

2.2. The Contractor grants the Customer a simple (non-exclusive) licence to use the Service by means of remote access for the term of the contract, throughout the world. The source code and the exclusive rights to the Service are not transferred to the Customer.

2.3. The results of analysis generated using artificial intelligence (scores, summaries, recommendations) are informational and auxiliary in nature. The quality of transcription and analysis depends on the quality of the recording. Decisions concerning the Customer's employees and clients are made by the Customer.

2.4. The contract is concluded only with legal entities and sole proprietors for the purposes of their business activity. Consumer protection legislation does not apply to the contract.

3. Acceptance and conclusion of the contract

3.1. Acceptance of the offer is any of the following actions:

• registration in the Service with the box ticked to confirm acceptance of the terms of the offer and the Personal Data Processing Policy;
• payment of an invoice issued by the Contractor on the basis of the offer.

3.2. Acceptance means full and unconditional acceptance of the terms of the offer (Article 408 of the Civil Code of the Republic of Belarus). The contract is deemed concluded in writing from the moment of acceptance.

3.3. A person who gives acceptance on behalf of the Customer confirms that they are authorised to do so. The Customer provides information about itself (name, UNP, details) in the Personal Account or in the invoice request.

3.4. At the Customer's request, the parties may sign a paper contract on the terms of the offer or a separate contract. A separate contract takes priority over the offer.

4. Registration and Trial Period

4.1. To register, the following are provided: first name, last name, work email address, company name and password. The email address is confirmed via a link in an email.

4.2. The Customer is responsible for the accuracy of the information, the safekeeping of passwords and the actions of its Users. The Customer shall immediately inform the Contractor of any unauthorised access.

4.3. After registration, the Customer is granted a Trial Period: 14 calendar days and up to 120 Minutes of processing, unless otherwise stated on the Website. The Trial Period is free of charge. During the Trial Period, section 9 (service level) does not apply.

4.4. If, after the Trial Period ends, the Customer has not selected a Plan, access to processing functions is suspended. The Contractor may delete the Customer Materials 30 days after the end of the Trial Period.

4.5. The Contractor may limit the number of registrations and refuse a Trial Period if there are signs of abuse.

5. Price and payment procedure

5.1. The price of the services is determined by the Plan selected by the Customer. Plans are published on the Website in Belarusian roubles. The Contractor is a resident of the High-Tech Park; prices are stated exclusive of VAT, and VAT is not charged.

5.2. The subscription fee for a calendar month includes the Plan's allowance of Minutes. Minutes above the allowance are paid for at the Plan price at the end of the month. Unused Minutes of the allowance are not carried over to the next month, unless the Plan states otherwise. No fee is charged for Users' workstations.

5.3. The Contractor issues an invoice for each month. The Customer pays the subscription fee in advance within 5 banking days of the invoice date, and the fee for Minutes above the allowance within 5 banking days of the invoice date issued at the end of the month. Payment is made by bank transfer. Where payment by bank card is available in the Personal Account or on the Website, the payment is made through the bePaid payment service; card details are entered on the payment service's secure page and are not transferred to the Contractor.

5.4. The payment obligation is performed on the day the funds are credited to the Contractor's account. The payer's bank fees are paid by the Customer.

5.5. A new Plan selected by the Customer takes effect on the 1st day of the following month. The Contractor may change Plan prices by notifying the Customer no later than 30 days in advance; the paid period is not recalculated.

5.6. Refunds. If the contract is terminated before the end of the paid month at the Customer's initiative, the subscription fee for that month is not refunded. If the contract is terminated through the fault of the Contractor, or the services are not provided for reasons within the Contractor's control, the Contractor shall refund the payment for the period in which services were not provided, on the Customer's written application, within 10 working days. The refund is made by the same method as the payment; for card payments, the time for crediting the card depends on the issuing bank (usually up to 30 days).

6. Acceptance of services

6.1. The reporting period is a calendar month. The parties use an acceptance certificate for the services rendered, drawn up by the Contractor unilaterally in accordance with the legislation of the Republic of Belarus (a unilateral primary accounting document). The certificate is sent to the Customer by email or placed in the Personal Account.

6.2. If, within 5 working days after receiving the certificate, the Customer has not sent reasoned objections, the services are deemed to have been rendered properly and accepted in full.

6.3. The parties recognise the legal force of documents and notices sent to the email addresses specified at registration and through the Personal Account. At the Customer's request, the Contractor sends signed documents on paper.

7. Rights and obligations of the parties

7.1. The Contractor undertakes to:

• provide access to the Service in accordance with the Plan and section 9;
• process Customer Materials only to provide the services and in accordance with Appendix 1;
• ensure the confidentiality of the Customer Materials and of information about the Customer;
• provide technical support on working days from 9:00 to 17:30 (Minsk time) by the telephone number stated on the Website and by email at client@belkraj.by;
• give at least 24 hours' prior notice of planned works if they may make the Service unavailable for more than 1 hour.

7.2. The Contractor has the right to:

• change and develop the functions of the Service without materially degrading the paid-for features of the Plan;
• suspend access to the Service if payment is overdue by more than 10 days, and also if the Customer breaches section 8 or Appendix 2, having notified the Customer; access is restored after the cause is eliminated;
• engage third parties to provide the services, remaining responsible to the Customer for their actions.

7.3. The Customer undertakes to:

• pay for the services within the periods set out in section 5;
• comply with the rules of use (Appendix 2);
• have lawful grounds for recording conversations and for transferring Customer Materials to the Service, including by notifying interlocutors of the recording and analysis of conversations;
• not upload special categories of personal data to the Service without the grounds provided for by Article 8 of the Law of the Republic of Belarus "On Personal Data Protection";
• keep its details and contact data in the Personal Account up to date.

7.4. The Customer has the right to:

• use the Service within the Plan and invite Users;
• export reports and analysis results;
• withdraw from the contract at any time in accordance with section 12.

8. Customer Materials and intellectual property

8.1. The rights to the Customer Materials and to the results of their analysis belong to the Customer. The Contractor does not acquire the right to use them for its own purposes.

8.2. The Contractor does not use Customer Materials to train artificial intelligence models outside the Customer's environment without the Customer's written consent.

8.3. The Contractor may use anonymised and aggregated information about the use of the Service (number of Minutes, processing time, errors) for accounting, settlements and improvement of the Service.

8.4. The exclusive rights to the Service, its source code, design and the Leksta trademark belong to the Contractor. The Customer may not copy or decompile the Service, give third parties access to it for a fee, or resell it without the Contractor's written consent.

9. Service level

9.1. The Contractor ensures that the cloud version of the Service is available at least 99.0% of the time in a calendar month. The calculation does not include planned works of which the Customer was notified in advance, or unavailability for reasons beyond the Contractor's control (failures of communication networks, of the Customer's PBX and CRM systems, actions of third parties, force majeure).

9.2. Support response time during working hours: for a critical problem (the Service is unavailable), 2 hours; for other requests, 1 working day.

9.3. If availability in a month is below 99.0% through the fault of the Contractor, then, on the Customer's application sent within 30 days after the end of the month, the subscription fee for the following month is reduced by 10% for each full percentage point of unavailability below 99.0%, but by no more than 50%. This is the sole remedy for unavailability of the Service.

9.4. For the "Own Server" version, the service level is agreed in a separate contract.

10. Liability

10.1. The parties are liable for non-performance or improper performance of the contract in accordance with the legislation of the Republic of Belarus and the contract.

10.2. For late payment, the Contractor may demand a penalty of 0.1% of the unpaid amount for each day of delay, but no more than 10% of the amount owed.

10.3. The Contractor is not liable for the Customer's lost profit and indirect losses, for decisions made by the Customer on the basis of the analysis results, or for the Customer's lack of grounds for recording conversations and processing Customer Materials.

10.4. The Contractor's aggregate liability under the contract is limited to the amount paid by the Customer in the 3 months preceding the event giving rise to liability. The limitation does not apply to wilful breach.

10.5. The parties are released from liability for non-performance of obligations due to force majeure. The party affected by it shall notify the other party within 5 working days.

11. Confidentiality and personal data

11.1. The parties shall keep confidential the information obtained in the performance of the contract during its term and for 3 years after its termination, except for information that is publicly available or must be disclosed by law.

11.2. With respect to personal data contained in the Customer Materials, the Customer is the operator and the Contractor is the processor. The terms of processing are set out in the Personal Data Processing Agreement (Appendix 1), which forms part of the contract.

11.3. The Contractor processes the personal data of the Customer's Users and representatives as an operator in accordance with the Personal Data Processing Policy.

12. Term, amendment and termination

12.1. The contract is effective from the moment of acceptance until its termination.

12.2. The Customer may withdraw from the contract at any time by notifying the Contractor by an email to client@belkraj.by from the email address stated at registration, or by written notice to the Contractor's postal address; the contract terminates on the last day of the paid month.

12.3. The Contractor may withdraw from the contract by notifying the Customer no later than 30 days in advance, or within 5 days in the event of non-payment for the services for more than 30 days or a material breach of Appendix 2.

12.4. The Contractor may amend the offer. The new version is published on the Website no later than 10 days before it takes effect, except for changes required by legislation. Continued use of the Service after the new version takes effect means agreement with it. If the Customer does not agree, it may withdraw from the contract under clause 12.2.

12.5. After the contract terminates, the Contractor shall, for 30 days, give the Customer the opportunity to export reports and analysis results, and then deletes the Customer Materials in accordance with Appendix 1.

13. Claims and disputes

13.1. The pre-trial claim procedure is mandatory. A claim is sent in writing; the response period is 15 days from the date of receipt.

13.2. The contract is governed by the legislation of the Republic of Belarus. Disputes not settled through the claim procedure are heard by the Economic Court of Minsk.

14. Appendices

• Appendix 1. Personal Data Processing Agreement.
• Appendix 2. Acceptable Use Rules for the Service.

Plans are published on the Pricing page.

15. Contractor's details

Limited liability company BelkrajTurizm LLC UNP 193771430 Registered address: Republic of Belarus, Minsk, Sofyi Kovalevskoy lane 60, office 508 Certificate of state registration dated 17.06.2024, issued by the Minsk City Executive Committee Telephone: +375 33 623-53-69 Email: client@belkraj.by Bank details are stated in the invoice.

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Appendix 1. Personal Data Processing Agreement

1. Roles. The Customer is the operator of the personal data contained in the Customer Materials. The Contractor is the processor that processes it on behalf and on the instructions of the Customer (Article 7 of the Law of the Republic of Belarus No. 99-Z of 7 May 2021 "On Personal Data Protection", the "Law"). This Agreement constitutes the instruction to process.

2. Purposes of processing: provision of the Service's services: transcribing speech into text, analysing conversations, scoring against the Customer's criteria, generating reports, passing results to the Customer's systems, storage, technical support.

3. Data subjects and data. The Customer's employees and their interlocutors (the Customer's clients and counterparties). Data: voice and speech in recordings, the content of conversations and chats, telephone numbers, names and other information stated in the conversation or transmitted from the Customer's PBX and CRM systems, the date, time and duration of calls. The Service does not use voice to identify individuals.

4. List of actions: collection (receipt from the Customer and from its systems), systematisation, storage, modification, use, anonymisation, blocking, disclosure to the Customer and into its systems, deletion. The processing is carried out using automation tools.

5. Obligations of the Contractor:

   • to process data only on the Customer's documented instructions (the contract, Service settings, written instructions);
   • not to use the data for its own purposes, and not to disseminate it or transfer it to third parties, other than the persons listed in paragraph 7;
   • to ensure confidentiality: access is granted only to employees who need it to provide the services, and they are obliged to maintain confidentiality;
   • to take the data protection measures provided for by Article 17 of the Law: differentiation and logging of access, encryption of connections (HTTPS), isolation of the data of different customers, backups, monitoring of security events, appointment of a responsible person, training of employees;
   • to assist the Customer in responding to applications from data subjects: to pass applications received to the Customer no later than 2 working days, and to carry out the Customer's instructions on modifying, blocking and deleting data no later than 5 working days;
   • to notify the Customer of a breach of protection systems affecting its data without delay, and no later than 24 hours from the moment the Contractor becomes aware of it, so that the Customer can notify the National Personal Data Protection Centre within the period established by the Law;
   • to provide the Customer with the information necessary to demonstrate compliance with this Agreement.

6. Obligations of the Customer:

   • to have a legal basis for processing and transferring data to the Service, including by notifying interlocutors of the recording and analysis of conversations and, where required, obtaining their consent (Article 7(2) of the Law);
   • not to transfer special categories of personal data to the Service without the grounds provided for by Article 8 of the Law, and not to include such data in the analysis criteria;
   • to respond to applications from data subjects as the operator.

7. Sub-processors. The Customer consents to the Contractor engaging the following persons:

   Person	What it does	Country of processing
   Server hosting provider (a data centre in Minsk)	Hosting of the Service's servers, data storage	Republic of Belarus
   Yandex SpeechKit (Yandex Cloud)	Speech recognition in recordings	Russian Federation
   OpenRouter, Inc. and the language model providers to which it routes requests	Analysis of transcripts by language models	USA and other states
   smtp.bz	Sending service emails	Russian Federation

   The Contractor shall notify the Customer of the engagement of a new person or the replacement of a person on the list no later than 10 days in advance (by email or a message in the Personal Account). The Customer may object and withdraw from the contract. The Contractor concludes contracts with the engaged persons that ensure a level of protection no lower than that established by this Agreement, and is responsible for their actions.

8. Place of processing and cross-border transfer. Data is stored on servers in the Republic of Belarus. Speech recognition is carried out in the Russian Federation. Analysis of transcripts by language models via OpenRouter may be carried out in the USA and other states that do not ensure an adequate level of protection of the rights of data subjects; the text of the transcript, without the audio recording, is transmitted to the language model. By accepting the offer, the Customer instructs the Contractor to make such a transfer and confirms that it has a basis for it provided for by Article 9 of the Law (including the consent of data subjects who have been informed of the risks). If there is no such basis, the Customer shall inform the Contractor before processing begins; the parties will agree on processing by language models without transfer outside states with an adequate level of protection, or on the "Own Server" version, in which data does not leave the Customer's environment.

9. Retention periods and deletion. Data is stored for the term of the contract, within the storage volume of the Plan and the periods set by the Customer in the settings. The Customer may delete recordings and analysis results in the Personal Account at any time. After the contract terminates, the Contractor deletes the Customer Materials within 30 days after the end of the export period (clause 12.5 of the offer), and from backups within 60 days, unless legislation requires otherwise, and confirms deletion on request.

10. Term. This Agreement is effective for the term of the contract and until the data has been completely deleted.

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Appendix 2. Acceptable Use Rules for the Service

The Customer and Users may not:

1. Upload recordings obtained unlawfully, or recordings of conversations whose recording and analysis the interlocutors were not notified of, where such notification is required.
2. Use the Service to identify individuals by voice, to surveil people, for discrimination, or to collect special categories of personal data without lawful grounds.
3. Upload materials containing state secrets, or information whose dissemination is prohibited by legislation.
4. Attempt to gain unauthorised access to the Service or to other customers' data, circumvent the technical limitations of the Plan and the Trial Period, or create accounts to circumvent limitations.
5. Create a load that disrupts the operation of the Service, or use automated tools for mass requests outside the provided integrations and API.
6. Give access to the Personal Account to persons who are not the Customer's Users, or resell access to the Service.
7. Use analysis results as the sole basis for decisions that produce legal consequences for employees or clients, without human review.

In the event of a breach of these rules, the Contractor may suspend access in accordance with clause 7.2 of the offer.