Every Leksta feature for call analysis: from transcription to manager scoring
Pick a task — transcription, quality control, script control, manager scoring, AI chats or AI calls — and open the full description.
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What does Leksta speech analytics do?
Leksta transcribes every recorded call, writes a short summary, scores the conversation against your checklist, checks sales script steps, compares managers and sends the result to your CRM. An on-premise option runs on your own servers. AI chats and AI calls are available as demo access.
What you can switch on
- Speech analytics Leksta speech analytics transcribes and scores all calls from your PBX by checklist: quotes, goals, objections, customer sentiment, alerts and sending the result to CRM.
- Call quality control Leksta call quality control: AI checks all recorded calls against the checklist and script, shows quotes, a manager rating and risky calls.
- Call transcription Leksta call transcription turns call recordings into text with a speaker split; the text is used for summaries, scoring and search across the call base.
- AI chats Leksta AI chats: a shared inbox for customer messages and a bot that answers from the company knowledge base. Coming to Leksta soon: get demo access and test AI chats on your own scenarios.
- AI calls Leksta AI calls is a voice bot for inbound and outbound calls. Coming to Leksta soon: get demo access and test it on your own scenarios.
- On-premise The on-premise edition of Leksta runs on your servers in an air-gapped network with no outbound traffic, a local language model and Astra Linux SE 1.8 support; available as a pilot.
See the features on your own calls
Send a few recordings and get a sample back: transcript, score and summary.