OnlinePBX can now be connected to the Leksta (beta)
If your company runs on OnlinePBX, connect it with an access key. Every finished call reaches us on its own: we save the recording, transcribe the conversation, score it against your criteria and…
MANGO OFFICE: calls go to AI analysis on their own (beta)
Connect MANGO OFFICE with a key and a salt, and calls start arriving without exporting recordings by hand. The recording link at the provider works only once, so we save our own copy right away. For…
Calls from Bitrix24 telephony are now analysed by AI (beta)
Call from the built-in Bitrix24 telephony as you are used to. We pick up these calls through the portal webhook with the "telephony" permission, transcribe them, score them and show the verdict next…
Quality control for 100% of calls: why to drop sampling
Why spot-checking misses problems, how AI scores every conversation and what to do with the results so analytics does not turn into one more report.
One AI for calls and chats: why combine them
One knowledge base, one console and one customer history instead of separate tools for phone and messengers. What it changes for customers, agents and managers.
How to connect an AI voice bot to your PBX: A1 VATS and Asterisk
Step by step: connecting a voice bot and speech analytics to A1 VATS, Asterisk, FreeSWITCH or a SIP trunk without changing your number. What IT needs to provide and the current limits.
AI voice bot for hotels: what it can do
What a voice bot does for a hotel: a call after each booking, confirmation by key press, answers to guests, handoff to the front desk — and what it does not do yet.
What is an AI call center and how does it work
An AI call center combines a voice bot, speech analytics and a chatbot on one knowledge base. Here is what it does with a call, where people are still needed and how to start a pilot.
Call quality scorecard: how to build and roll it out
How to build a call scorecard that both managers and AI understand: which criteria to include, how to word them and how to check AI scores against manual ones.