Booking alerts
A call to the manager about each new booking, confirmed by keypress.
Booking call in ≈15 s
AI voice bot and chatbot for hotels and tour operators
No booking waits until morning: the bot calls about it right away, confirms the details with the guest and answers routine questions by phone and chat. Your front desk looks after guests who have already arrived.
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Updated
- Confirm with “1”
- The AI introduces itself
- Pilot on part of your bookings
What does an AI voice bot do for a hotel?
An AI voice bot for hotels calls the duty manager about a new booking about 15 seconds after it is made, confirms the stay with the guest by keypress and calls again if voicemail answers. It answers guest questions about check-in, parking and breakfast from the hotel's knowledge base and hands complex cases to the front desk.
- ≈15 sfrom booking to callBooking confirmation scenario on the test stand: from booking event to completed call.
- 100%of calls scored by AIEvery recorded conversation is transcribed and checked against your scorecard; no sampling.
A call about a new booking while the guest is still online
A new booking triggers a call to the responsible manager. The bot reads out the dates, room type and guest name, and the manager presses a key to confirm they have seen it. Calls go out only during working hours and only for bookings nobody has confirmed yet.
- About 15 seconds from booking event to call on the test stand
- Confirmed and cancelled bookings are skipped, with the reason shown
- Numbers are format-checked before dialing: +375, +7 and others
- Call outcome and recording are kept on the call record
Answers to guests in Telegram, Viber and on your website
Questions about check-in, transfers, parking and breakfast arrive in one shared inbox. The bot replies to the first message under rules your admin sets, and during the shift the AI suggests a ready answer from the hotel's knowledge base with a link to the source.
- One inbox for the website widget, Telegram, Viber and Max
- Answers only from your documents: house rules, services, prices
- Staff send the reply; the AI suggests a draft
- Instagram, WhatsApp and Messenger are coming soon
What the AI takes off your team's plate
Guest confirmation
The bot reminds the guest of the arrival date and asks them to press “1”. On voicemail it leaves a short message and calls back later.
Night and peak calls
Inbound calls get an answer from the knowledge base instead of ringing out. Complex questions go to the front desk.
Post-stay survey
A short keypress survey. An unhappy guest shows up in the report right away.
Recognises returning guests
By phone number the bot sees summaries of past calls. Your admin turns this on.
Working hours
Calls go out only in the allowed window and in the hotel's time zone.
Typical scenarios for hotels and tour operators
A booking arrives at night
Problem. A website booking waits until morning and the guest is unsure it went through.
What the AI does. The bot calls the duty manager right after the booking, who confirms it with a keypress.
Outcome. The booking is confirmed the same night and the guest gets an answer without waiting.
The guest does not pick up
Problem. Front desk staff spend time redialing.
What the AI does. A confirmation campaign with voicemail detection and scheduled retries.
Outcome. Staff see only the guests the bot could not reach.
A tour operator in high season
Problem. A queue of questions about documents, transfers and payment.
What the AI does. Routine answers by phone and chat from the operator's knowledge base, complex requests to a manager.
Outcome. Managers spend their time on sales and complex bookings, not repeat questions.
Feedback after the stay
Problem. Unhappy guests leave silently and post a review online.
What the AI does. A post-checkout call with a short survey and an alert on a low score.
Outcome. The general manager hears about a problem before a public review appears.
How a hotel pilot runs
The pilot runs on your number and your PBX. We start with one scenario and part of your bookings.
Build the hotel knowledge base
Check-in and check-out rules, services, parking, transfers and common guest questions, uploaded to the console.
Connect the PBX and the booking feed
Calls go through your PBX or SIP trunk. Bookings arrive by webhook or as an uploaded list.
Write the call script
Text with variables such as guest name, dates and room type. Set working hours, retries and front desk handoff rules.
Test with real calls
Listen to conversations in the console and refine the wording and knowledge base answers.
Switch on for part of your bookings
Compare no-shows and front desk workload before and during the pilot.
Connects to your telephony and CRM
- A1 VATS
- Asterisk · pilot
- FreeSWITCH
- SIP trunk
- Bitrix24
- amoCRM
- 1C · pilot
- Webhooks and n8n
- A1 VATS
- Calls, recordings and transcripts from your PBX.
- Asterisk
- Connects to your existing PBX over SIP without a number change. Ready-made config, validated in a pilot.
- FreeSWITCH
- Outbound campaigns and inbound calls.
- SIP trunk
- Runs on your number and your carrier.
- Bitrix24
- Call outcome and summary land in the record timeline.
- amoCRM
- Call results written to amoCRM.
- 1C
- A “Phone call” document in 1C. Pilot on a test database.
- Webhooks and n8n
- Call and chat events flow into your systems.
Hotel and tour operator FAQ
How quickly does the bot call after a booking?
On the test stand it takes about 15 seconds from the booking event to a completed call. Calls go out only during working hours and only for unconfirmed bookings.
Can the bot confirm a booking with the guest?
Yes. It reads out the dates and asks the guest to press “1” to confirm or another key to decline. The result is saved on the call record with a timestamp.
What if the guest does not answer?
The bot detects voicemail in the first seconds. It can leave a short message and call again on the schedule you set.
Can it call international guests?
The voice works in Russian only. For international guests, use the website chat, Telegram or Viber.
Will the bot answer questions about parking and breakfast?
Yes, if those rules are in the hotel's knowledge base. The AI answers only from your documents and does not make up terms.
Will it pass a complex question to the front desk?
Yes. You set the handoff rules: on the guest's request, by topic or by keyword. The staff member sees the transcript and the reason for the handoff.
Do we need an integration with our booking system?
There is no ready PMS integration. Bookings arrive by webhook or as an uploaded list, and call outcomes go back to your CRM or systems.
Will the guest know they are talking to a bot?
Yes. The bot introduces itself as AI at the start of the call. It is honest with guests and avoids awkward questions.
Start a pilot for your hotel
We will demo your booking scenario and outline a pilot plan.