Summary and outcome
A short summary and the result in the record timeline.
A1 VATS
Connect AI to your PBX and CRM without changing your number
Calls come from your telephony, and the outcome of every conversation goes back to the customer record. We do not sell a PBX and we do not charge per seat.
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Updated
- Asterisk and FreeSWITCH
- Bitrix24 and amoCRM
- Webhooks and n8n
Can I connect AI to my existing PBX and CRM?
Yes. Leksta connects to A1 VATS, FreeSWITCH, Asterisk or your carrier's SIP trunk, so your phone number stays the same. After each analysed call the summary, outcome and lead score land in Bitrix24 or amoCRM. Other systems receive events through signed webhooks, including via n8n.
Integration status
- A1 VATS
- FreeSWITCH
- Asterisk · pilot
- SIP trunk
- Bitrix24
- amoCRM
- 1C · pilot
- Webhooks and n8n
- A1 VATS
- Calls, recordings and transcripts from your A1 cloud PBX. You connect the account in the console.
- FreeSWITCH
- Outbound campaigns, call recording and transfer to a person on a key press.
- Asterisk
- Connects to your existing PBX over SIP without a number change. Ready-made config, validated in a pilot.
- SIP trunk
- Runs on your number and your carrier. SIP over TLS with SRTP.
- Bitrix24
- Summary, outcome and lead score after every analysed call.
- amoCRM
- Connect with one button; a note lands on the right contact or deal.
- 1C
- A Phone call document on the contact. Pilot on a test database.
- Webhooks and n8n
- Signed call events with automatic retries. A ready webhook preset for n8n.
Connect your PBX in a few minutes
Calls from your telephony go to AI analysis on their own: transcript, score, verdict and a CRM entry.
- A1 VATS
- FreeSWITCH
- Asterisk
beta
beta
beta- Novofon · soon
- Zadarma · soon
- A1 VATS
- Belarus
- FreeSWITCH
- Your own PBX
- Asterisk
- Your own PBX
- OnlinePBX
- Cloud PBX
- MANGO OFFICE
- Cloud PBX
- Bitrix24 telephony
- Calls from Bitrix24
- Novofon
- Cloud PBX
- Zadarma
- Cloud PBX
"Beta" means it works on test data and we are waiting for the first customers for a live check. Need another PBX - write to us.
Calls from your telephony in one log
An admin connects the A1 VATS account right in the console and employees are pulled in automatically. Recording, transcription and AI analysis are switched on per employee and per line. A live call shows up in the log with an Active status.
- Background import of call history from A1 VATS with a progress bar
- Your own PBX over SIP: ready config for Asterisk and FreeSWITCH, TLS and SRTP encryption
- Auto-import of recordings from a PBX folder when a direct connection is not possible yet
- All numbers and lines on one page with an owner and switches
The call outcome lands in the CRM record
After analysis the CRM receives a finished result, not just a recording: a short summary, the outcome, a lead score and a link to the audio. The call is matched to the customer by phone number, including Belarusian +375 and 80 formats, without duplicate contacts.
- Bitrix24: a note and a lead, deal mode, a task for a missed call
- amoCRM: one-button connect, a note on the right contact, deal or company
- Field mapping: write AI results into a CRM field or move the deal stage
- Events are stored first and sent second, so retries never create duplicates
- One sync log shows what went to the CRM and when
What your systems receive
Extra CRM actions are off by default: you turn on only what your process needs.
Lead and quality score
Scorecard result and lead qualification next to the recording.
Caller sentiment
Caller sentiment only, never the employee's emotions.
Tasks
A task for a missed call or for reviewing a low-scoring call.
Outbound events
Call analysed, lead scored, alert triggered, agent requested, campaign call completed.
API keys
Admins create and revoke keys; the full key is shown only once.
How to connect your PBX and CRM
We validate the connection in the demo and the pilot. Timing depends on your PBX and access to it.
Pick a call source
A1 VATS connects in the console. For Asterisk or FreeSWITCH we provide ready SIP trunk config.
Select lines and employees
Turn on recording, transcription and AI analysis where you need them.
Connect the CRM
Connect Bitrix24 or amoCRM under Integrations and test the connection there.
Choose what to write to the CRM
Pick the pipeline, stage and fields for AI results.
Add webhooks for other systems
Enter a URL, get a signing secret and choose events. There is a ready preset for n8n.
Integrations FAQ
Does Leksta work with A1 VATS?
Yes. You connect the A1 VATS account in the console to receive calls, recordings and transcripts, and you can import history. Recording, transcription and analysis are switched on per employee.
Do I need to change my number or carrier?
No. The AI works on your number through your PBX or SIP trunk. We do not sell telephony; we connect to what you already have.
How do I connect Asterisk?
There is ready SIP trunk config for Asterisk with encryption. The integration is in pilot status: we validate the connection and call flows together on your system. Our blog post on PBX setup walks through the steps.
What is written to Bitrix24 after a call?
A note with the summary and outcome, a lead score and a link to the recording. Depending on settings, a lead or deal and a missed-call task are created. The call is matched to the contact by phone number.
Is there a 1C integration?
Yes, as a pilot on a test database: each conversation creates a Phone call document on the contact. Before touching a production database we validate everything on your test copy.
Does the system look up the caller in the CRM before the call?
No. The call is matched to the customer after the conversation, and the result is written to the CRM then. The voice bot recognises a returning caller from call history in the console.
Can I connect my own system?
Yes, through signed webhooks. Every event is signed with a secret, failed deliveries retry automatically and a log shows the status of each one. There is a ready preset for n8n.
Are chats sent to the CRM?
Not yet: the external CRM receives call results. The customer's chat and call history is visible in the console, in the customer panel next to the conversation.
Related reading
- How to connect AI to A1 VATS and Asterisk A step-by-step guide to telephony setup.
- AI voice bot What the bot does on a call and how it hands off to a person.
- Speech analytics Score 100% of calls against your scorecard.
- On-premise install Integrations only inside your network.
- Glossary Cloud PBX, SIP trunk, webhook and other terms.
Tell us which PBX you use
We will test the connection in a demo and outline pilot steps for your telephony and CRM.