A voice bot answers and calls from your own number, speech analytics scores every conversation, and a chatbot handles Telegram, Viber, Max and your website. One knowledge base, one console, one customer timeline in your CRM.
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An AI call center is software that answers and places calls with a voice bot, handles messenger chats and checks every conversation against a scorecard. The bot answers from the company's knowledge base, says it is an AI and hands complex calls to a human agent. Managers see the transcript, score and outcome of every call in one console and in the CRM record.
The bot takes inbound calls and works through call lists: appointment reminders, booking or delivery confirmation, quick surveys. It answers only from your documents. When a caller asks for a person, it hands the call to an agent under your rules.
The AI transcribes every recorded call and checks it against your scorecard. Each score comes with a quote and a link to the exact second of the recording, so it is easy to verify. Sentiment is measured for the customer only.
Your website widget, Telegram, Viber and Max land in one shared inbox. The bot can answer the first message under your rules, and while an agent works the conversation, the AI suggests a draft reply from the knowledge base. A person sends it.
Problem. Front desk staff call guests one by one to confirm bookings and fall behind on messenger questions.
What the AI does. The bot calls after a booking and asks the guest to press 1; the chatbot answers check-in and parking questions.
Outcome. Staff spend their time on guests, not on call lists.
Problem. Patients forget appointments and the front desk spends mornings on reminders.
What the AI does. A reminder campaign with press-to-confirm and retries within clinic hours.
Outcome. The front desk sees who confirmed before the day starts.
Problem. Leads wait for a reply and call quality is checked on a small sample.
What the AI does. The AI replies right away, asks your qualification questions and scores every sales call.
Outcome. Reps get prepared leads; managers see every conversation.
Problem. Wasted courier trips and manual calling of overdue accounts.
What the AI does. The bot confirms delivery or a payment date with one key press and writes the result back.
Outcome. Calling runs on schedule, and every conversation is recorded and transcribed.
Calls from your telephony go to AI analysis on their own: transcript, score, verdict and a CRM entry.
beta
beta
beta"Beta" means it works on test data and we are waiting for the first customers for a live check. Need another PBX - write to us.
The pilot runs on your number and your telephony. Your number and carrier stay the same.
Link A1 Cloud PBX, Asterisk, FreeSWITCH or a SIP trunk, then add the widget and messengers.
Policies, price lists and FAQs. The AI answers only from these documents.
Greeting, questions, handoff rules and call review criteria.
Call the bot yourself, review the transcript and score in the console, adjust the scenario.
Start with one line or one list and compare with how things worked before.
The text demo runs on our test environment, no sign-up needed. Ask a country guesthouse a question and see which document the AI used for its answer.
Most companies buy a voice bot, a quality monitoring tool and a chatbot from different vendors. Each one has to be trained separately, the answers drift apart, and the customer's history splits between phone and messenger.
In Leksta every module uses one knowledge base. Update a policy once and it applies to the bot's calls, to the agent's chat suggestions and to call scoring. Managers open one console and see calls, chats and scores side by side.
Calls come from your telephony: A1 Cloud PBX, Asterisk, FreeSWITCH or a SIP trunk, with no change of number or carrier. The call outcome and summary are written to Bitrix24 or amoCRM; the 1C integration is in a pilot on a test database; webhooks and n8n push call and chat events to any system you use. For chats, the website widget, Telegram, Viber and Max are live. Instagram, WhatsApp and Messenger are marked coming soon and open after Meta's review.
A traditional call center reviews quality by listening to a sample and pays for salaries and seats. Here the AI scores 100% of recorded calls, and pricing is a subscription with a bundle of minutes and no seat fees. People stay in the loop: the bot hands complex cases to them, and the product does not replace a large contact center with shift planning. See the full AI vs traditional call center comparison.
The product is in pilot: features are verified on our test environment and a demo company. We don't name customers or promise savings percentages. We measure the effect for your business together during the pilot, on your calls and your scenario.
After a call the console keeps the recording, the transcript, a score against your checklist and a short summary of a few sentences. Every score is backed by a quote, and the player jumps to the right second. The CRM receives a note with the outcome, summary, quality score and a link to the call; phone numbers and e-mails in the note text are masked. A manager does not have to listen to recordings one by one: they open the calls scored below the threshold or where the customer sounded negative and review only those.
The robot answers only from the documents you upload and introduces itself as an AI in the greeting. A transcript can be wrong on names and numbers, so conclusions are always shown with a quote. Consent to calls is collected by the company, and the console does not dial rows without a consent mark.
No, and we don't claim it can. The AI takes routine calls and chats: confirmations, reminders and policy questions. The bot passes complex conversations to an agent, and analytics helps the team work more consistently.
Yes. The bot introduces itself at the start of the call, so the customer knows they are talking to an AI. We see that as part of customer trust, not a drawback.
Yes. Leksta connects to A1 Cloud PBX, Asterisk, FreeSWITCH or a SIP trunk. Your number and carrier stay yours.
A subscription with a fixed monthly fee and a bundle of minutes, with no seat fees: Team from 329 BYN, Department 1,590 BYN, Contact Center 6,490 BYN, excluding VAT. Details are on the [pricing](/en/pricing) page.
The website widget, Telegram, Viber and Max are live. Instagram, WhatsApp and Messenger are marked coming soon: they open after Meta's review, and we don't give dates.
The voice bot speaks Russian. Belarusian voice is not supported yet. For other languages, use chat.
Yes. It can be installed inside your network, including an air-gapped mode with no outbound traffic. It is verified on test machines and offered as a pilot.
IVR walks callers through a keypad menu. A voice bot understands free speech, answers from the knowledge base and hands the call to a person. Key presses stay where they are handy, for example to confirm an appointment.
It depends on your PBX, channels and scenario. In the demo we review your telephony and CRM and lay out the pilot steps instead of promising a date upfront.
Tell us about your scenario and volume. We'll show a demo and propose a pilot plan.
