Appointment confirmation
The patient presses “1”. The timestamped result shows in the list.
“1” confirm, “2” reschedule
AI appointment reminders and confirmations for clinics
The bot calls patients before their visit, and reception calls back only those who asked to reschedule. Patients get preparation answers by phone or chat.
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Updated
- Working hours only
- Personal data masking
- On-premise option
How does a voice bot help a clinic with appointments?
The voice bot calls patients ahead of time, states the appointment time and address and asks them to press “1” to confirm or “2” to request a new time. Reception sees confirmations and reschedule requests in one list. The AI answers questions about test preparation and opening hours from the clinic's knowledge base by phone and chat.
Reminders from your appointment list
Tomorrow's appointment list is uploaded as a file or sent by webhook. The bot greets the patient by name and states the time and address. Each row gets an outcome: confirmed, wants to reschedule, no answer.
- Script variables from the file: name, doctor, time, address
- Rows with a bad number are rejected before dialing, with a reason
- Retries and a calling window in the clinic's time zone
- Pressing “9” opts out; the number is never dialed again
Every conversation recorded and transcribed
Reception opens the call record and reads what the patient said without replaying the audio. The AI checks the conversation against a checklist and flags it if the patient mentioned a complaint or asked for a doctor to call back.
- Transcript split by speaker
- Phone numbers and emails can be masked in transcripts
- Your admin sets the recording retention period
- Sentiment is measured for the patient only
What reception gets
Reschedule requests
Pressing “2” logs a request; reception calls back only those patients.
Preparation reminders
A day before a test the bot reminds the patient about preparation and documents.
Questions in chat
Addresses, opening hours, visit preparation: answers from the clinic's knowledge base.
Retry policy
Number of attempts, pauses and calling window are set per campaign.
Data protection
Masking, retention periods, an audit log and an on-premise option.
Scenarios for clinics and medical centers
Patients forget their visit
Problem. Empty slots in a doctor's schedule that nobody can fill.
What the AI does. A reminder the day before with keypress confirmation and a list of reschedule requests.
Outcome. Reception knows in advance which slots free up and has time to offer them to other patients.
Fasting tests
Problem. A patient arrives unprepared and the procedure is postponed.
What the AI does. A call a day ahead with a reminder about preparation and documents.
Outcome. Fewer repeat visits caused by missed preparation.
Morning phone rush
Problem. Staff answer the same address and hours questions over and over.
What the AI does. The AI answers in chat from the clinic's knowledge base and hands treatment questions to a person.
Outcome. Staff focus on patients who need a booking or human help.
How to run a clinic pilot
We start with one department, for example reminders for one specialty.
Upload rules and services
Addresses, hours, test preparation and rescheduling rules form the knowledge base for AI answers.
Connect the PBX
The bot calls from the clinic's number through your PBX or SIP trunk.
Set up the appointment source
The appointment list is uploaded as a file or sent by webhook from your system.
Agree on script and calling window
Reminder text, retries, calling hours and handoff rules for reception.
Measure the result
Compare no-shows and reception workload with the period before the pilot.
Connects to your telephony and CRM
- A1 VATS
- Asterisk · pilot
- FreeSWITCH
- SIP trunk
- Bitrix24
- amoCRM
- 1C · pilot
- Webhooks and n8n
- A1 VATS
- Calls, recordings and transcripts from your PBX.
- Asterisk
- Connects to your existing PBX over SIP without a number change. Ready-made config, validated in a pilot.
- FreeSWITCH
- Outbound campaigns and inbound calls.
- SIP trunk
- Runs on your number and your carrier.
- Bitrix24
- Call outcome and summary land in the record timeline.
- amoCRM
- Call results written to amoCRM.
- 1C
- A “Phone call” document in 1C. Pilot on a test database.
- Webhooks and n8n
- Call and chat events flow into your systems.
Clinic FAQ
How does the bot help reduce patient no-shows?
It reminds patients ahead of time and asks them to confirm by keypress. Reception sees who confirmed and who wants to reschedule, and can fill freed slots in time.
Does the bot give medical advice?
No. It answers only about appointments and clinic rules from the knowledge base. Questions about treatment and symptoms go to a person.
What happens when a patient presses “2”?
The keypress logs a reschedule request in the call outcome. Reception sees these calls in the list and calls the patient back.
How is patient data protected?
Phone numbers and emails can be masked in transcripts, your admin sets retention periods and user actions are logged. For strict requirements there is an on-premise installation.
Can we set the calling hours?
Yes. You set the calling window, time zone, number of attempts and the pause between them. Outside the window the call is postponed.
Is there an integration with our medical information system?
There is no ready integration with clinic scheduling systems. The appointment list is uploaded as a file or sent by webhook, and results come back the same way.
Do we need a separate phone number?
No. The bot calls from your number through your PBX or SIP trunk.
Start a pilot at your clinic
We will demo an appointment reminder scenario and outline the pilot steps.