Calls from Bitrix24 telephony are now analysed by AI (beta)
· Updated
Call from the built-in Bitrix24 telephony as you are used to. We pick up these calls through the portal webhook with the "telephony" permission, transcribe them, score them and show the verdict next to the deal. Calls of our own bot are not counted twice. The feature is in beta: checked on recorded data, it has not yet run on a customer's live portal. We will connect it for you as a pilot. It is enough to create an incoming webhook in the portal and paste it into the console: the key is stored encrypted and is never shown. If a call is lost on the way, a regular reconciliation brings it back without duplicates. Past calls can be loaded for the period you need, and the history continues where it stopped.