Speech analytics for online schools and courses: stronger sales, faster manager training
Leksta shows objections, script scores and the best calls for training new hires.
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- Without changing your PBX or number
- Call result in CRM
What does speech analytics give an online school?
Speech analytics transcribes the sales calls of school managers and checks them against the script: was the learning goal found out, was the installment plan named, was the next step set. The head of sales sees common objections and a manager rating, and picks the best calls to train new hires.
What gets in the way
- Price and time objections are not handled
- Spikes of calls in the season are left without control
- It is unclear why people do not buy after a trial lesson
What you get
- Call-to-payment conversion by manager
- Top objections and the best answers to them
- A library of reference calls for training
New in Leksta: the AI trainer lets new reps practise answering "too expensive" and "I'll think about it" on examples from your calls before their first real conversation. Request a demo to see it on your own scenarios.
Example: how it looks on a call
A manager sells an English course, the customer says "too expensive". Leksta records that the installment plan was not offered and shows the same gap in other managers' calls. The head reviews it in training.
- Metrics: Call-to-payment conversion
- Metrics: Share of calls with objections
- Metrics: Manager score
- Metrics: Conversion to a trial lesson
FAQ: Education and online schools
How do I train new managers on real calls?
Mark your best calls and show new hires their transcripts with scores and quotes, so they see how an experienced manager handles an objection. In the Leksta AI trainer, new hires also practise with an AI customer built from your calls and come to their first real conversation already prepared.
How do I see which objections come up most often?
Leksta marks objections in every call and counts how often they come up: "too expensive", "no time", "I will think about it". Next to them you see your managers' best answers with quotes. On this basis you can update the sales script, prepare answers for new hires and check how the team uses them in the next calls.
How do I monitor calls at seasonal peaks?
Speech analytics scores all recorded calls, so an enrolment peak needs no extra reviewers. Risky calls reach the head as a Telegram alert, and the manager rating shows who copes with the load and where payments slip away. You react on the same day instead of after the season ends.
Do I need to change the school's CRM or PBX?
No. Leksta takes recordings from your current PBX, and your number and routing stay the same. The summary and result of every call go to amoCRM or Bitrix24, so managers keep working in the CRM they know. Start with the recordings of one team and see the first scores on your own calls.
See also
- Speech analytics All features and feature status.
- Call quality control Checklist and manager rating.
- Call transcription Transcription and search across calls.
- Beauty and fitness Control of service standards and upsells across all branches without the manager traveling.
- Contact centers Auto-scoring by the client's checklist, calibration with manual checks and reports for clients.
- Pricing Plans with a minute bundle.
We will check it on your company's calls
We will show the transcript, score and summary on your recordings.