Speech analytics for your industry: check every call against your own rules
Pick an industry to see which calls to check, which metrics to track and how the result reaches your CRM.
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Which industries is Leksta speech analytics for?
Leksta suits any business where sales and bookings happen on the phone: clinics, real estate, windows and furniture, education, beauty and fitness, contact centers, insurance and legal, hotels and tourism. Checklists and metrics are set up for your industry.
Pick your industry
- Clinics and dental practices Leksta transcribes all administrator calls, shows where patients are lost and sends the result of each call to CRM.
- Real estate and new builds Qualification, objections and lead sources are visible from the call itself, without manual listening.
- Windows, furniture, renovation and construction You see which calls did not reach a measurement visit and why the customer left to "think".
- Education and online schools Leksta shows objections, script scores and the best calls for training new hires.
- Beauty, health and fitness Control of service standards and upsells across all branches without the manager traveling.
- Contact centers and outsourcing Auto-scoring by the client's checklist, calibration with manual checks and reports for clients.
- Insurance and legal services Checking required wording and forbidden phrases in all recorded calls.
- Hotels and tourism You see where a phone call did not become a booking, and you win the guest back.
Check your own calls
Send a few recordings and get a sample back: transcript, score and summary.