Inbound calls
Answers from the company knowledge base and hands the call to an agent.
Soon
The Leksta AI voice bot answers customers for your agents
The bot answers and makes calls: it replies from your knowledge base, sends booking reminders and hands complex questions to an agent. Get demo access and test it on your own business scenarios. You can connect call speech analytics today.
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- Demo access by request
- Call speech analytics — connect it today
What are Leksta AI calls?
Leksta AI calls is a voice bot for inbound and outbound calls. It answers customers from the company knowledge base, sends reminders, confirms visits and hands complex questions to an agent. The bot is coming to Leksta soon: get demo access and test it on your own scenarios. Speech analytics — transcript, score and result of each call — works today.
What you get now and what comes next
Available now
- Call speech analytics: transcription, AI summary, checklist scoring and script control
- Manager ranking and the AI analyst: ask a question in your own words over all calls of a period
- Sending the call result to amoCRM and Bitrix24
- AI trainer and AI customer portrait
Next
- AI calls: a voice bot for inbound calls, reminders and confirmations
- AI chats: answers to customers in Telegram, Viber and on your website from the knowledge base
What the AI voice bot will do for your business
The bot takes routine conversations, and your agents focus on customers who need a person.
Outbound campaigns
Reminders and confirmations from a customer list.
Introduces itself as AI
The customer knows they are talking to AI.
Call result
Transcript, score and summary in the same console as speech analytics.
Consent and refusal
Contacts without consent are not called, and a customer's refusal is saved.
Own PBX and number
Works on your number through your PBX or SIP trunk.
Frequently asked questions about the AI voice bot
What is an AI voice bot for phone calls?
An AI voice bot is software that talks to customers on the phone by itself: it answers inbound calls, replies from the company knowledge base and makes outbound reminders and confirmations. The Leksta bot works on your number through your PBX, and the transcript, score and result of each call go to the same console as speech analytics.
How does a voice bot handle inbound calls?
The bot picks up, tells the customer they are talking to AI and answers questions from the company knowledge base. If the question is complex or the customer asks for a person, the call goes to an agent. After the call, the console keeps the transcript, score and a short summary, so the manager sees how every conversation ended.
How is an AI bot different from IVR?
IVR leads the customer through a fixed menu: "press 1, press 2". An AI bot understands normal speech, answers the question in its own words from the company knowledge base and hands the call to an agent when needed. The customer does not wait through a menu, and the company gets a transcript and result of every call.
Can a voice bot transfer a call to an agent?
Yes. The bot hands the conversation to an agent when the question goes beyond the knowledge base or the customer asks for a person. An employee solves the complex case, and the transcript and summary of the talk with the bot stay in the Leksta console. The manager keeps the full history of every request.
Can I connect the voice bot to my PBX?
Yes: the AI voice bot connects to your PBX or SIP trunk, and you keep your number. The bot is coming to Leksta soon: leave a request with the interest "Calls", we will discuss your scenarios and open demo access. You can connect call speech analytics today.
Want early access to test the bot for your business?
Leave a request: we will show the voice bot on your scenarios and open demo access. You can connect call speech analytics today.