Checklist with weights
You set the criteria, weights and thresholds or start from an industry template.
100 % of calls scored against your checklist
Scoring managers by calls: a ranking built on every conversation, not a random sample
AI scores every call against your checklist and shows who is stronger and where a review is needed. Every score links to the moment in the recording.
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- Ranking and a card for every manager
- Call reviews and the AI trainer
- AI score next to the manual score
How do you score managers by their calls?
Set the criteria: greeting, needs discovery, objection handling, next step, with a weight and a threshold for each. Leksta calculates a score for every call and rolls it into a ranking for the period. The manager card shows weak criteria and calls with quotes, so a review is built on concrete moments.
What a manager score is made of
Quotes as evidence
Every score rests on a fragment of the conversation: nobody has to take it on trust.
Ranking for a period
Call scores roll up into a manager ranking for a week, a month or any other period.
Score calibration
Compare AI scores with manual ones and adjust the checklist until they match.
Weekly e-mail report and reminders
Ask us and we will set up the weekly e-mail report and e-mail reminders for your staff.
Scoring managers: common questions
Which manager call metrics are worth tracking?
Start with three: the average checklist score, the share of calls where the goal was reached (booking, sale, next step) and the trend over the period. Add required script points and objection handling. Leksta calculates them across all calls and compares a manager with the team.
Can I score managers automatically without a manual check?
Yes. AI scores all calls, and you open the attention queue and the lowest-scored calls. Calibration compares AI scores with manual ones, so you can check accuracy on your own recordings.
What should I look at in a manager call score first?
Start with the criteria that move results: needs discovery, objection handling and the agreed next step. Open the manager card, find the lowest-scored criterion and review two or three calls by the quotes. Agree on one skill to improve this week and check the trend in the ranking next period.
Score your managers on their own calls
Send a few recordings and get a checklist score and a manager ranking back.