Leksta AI chats: every conversation in one inbox, and a bot that answers by itself
Messages from Telegram, Viber and your website land in one inbox, and the bot answers customers from your knowledge base. Get demo access and test AI chats on your own conversations. You can connect call speech analytics today.
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- Demo access by request
- Call speech analytics — connect it today
What are Leksta AI chats?
Leksta AI chats is a shared inbox for customer messages from Telegram, Viber and the website, plus a bot that answers from the company knowledge base. Agents see every conversation in one place, and the bot closes routine questions by itself. AI chats are coming to Leksta soon: get demo access and test them on your own conversations. Call speech analytics works today.
Channels AI chats bring together
- Website widget · soon
- Telegram · soon
- Viber · soon
- Max · soon
- Instagram, WhatsApp, Messenger · soon
- Website widget
- Chat on the company website.
- Telegram
- The company bot in a shared dialog window.
- Viber
- A business channel in a shared feed.
- Max
- Connected in the channel settings.
- Instagram, WhatsApp, Messenger
- Connected through the official Meta review — we will explain the details in the demo.
What you get now and what comes next
Available now
- Call speech analytics: transcription, AI summary, checklist scoring and script control
- Manager ranking and the AI analyst: ask a question in your own words over all calls of a period
- Sending the call result to amoCRM and Bitrix24
- AI trainer and AI customer portrait
Next
- AI chats: all conversations from Telegram, Viber and your website in one inbox, the bot answers from the knowledge base
- AI calls: a voice bot for inbound and outbound calls
Frequently asked questions about AI chats
What is an AI chatbot for business?
An AI chatbot answers customers in messengers and on the website from the company knowledge base. In Leksta, messages from Telegram, Viber and the website widget arrive in one inbox: the bot closes routine questions by itself, and agents join the conversations that need a person. Customers get answers faster.
How is an AI chatbot different from a regular chatbot?
A regular chatbot works with buttons and fixed scripts: one step off the path and the customer hits a dead end. An AI chatbot understands a question asked in the customer's own words and answers from the company knowledge base. If the answer is not in the base, the conversation goes to an agent in the same inbox.
How does an AI chatbot answer from a company knowledge base?
You add to the knowledge base what agents usually explain: services, terms and answers to common questions. The bot finds the right piece and phrases the answer for the customer in its own words. When you update the base, the bot answers with the new data right away and passes complex questions to an employee.
Can I connect an AI chatbot to Telegram and Viber?
Yes: Leksta AI chats will bring messages from Telegram, Viber and the website widget into one inbox, and the bot will answer from the company knowledge base. AI chats are coming to Leksta soon: leave a request with the interest "Chats" and we will open demo access so you can test them on your own conversations.
Want early access to AI chats?
Leave a request: we will show AI chats on your channels and open demo access so you can test them for your business.