Speech analytics for online schools and courses: stronger sales, faster manager training
Leksta shows objections, script scores and the best calls for training new hires.
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Updated
- Without changing your PBX or number
- Call result in CRM
What does speech analytics give an online school?
Speech analytics transcribes the sales calls of school managers and checks them against the script: was the learning goal found out, was the installment plan named, was the next step set. The head of sales sees common objections and a manager rating, and picks the best calls to train new hires.
What gets in the way
- Price and time objections are not handled
- Spikes of calls in the season are left without control
- It is unclear why people do not buy after a trial lesson
What you get
- Call-to-payment conversion by manager
- Top objections and the best answers to them
- A library of reference calls for training
Coming soon to Leksta: the AI trainer lets new reps practise answering "too expensive" and "I'll think about it" on examples from your calls before their first real conversation.
Example: how it looks on a call
A manager sells an English course, the customer says "too expensive". Leksta records that the installment plan was not offered and shows the same gap in other managers' calls. The head reviews it in training.
- Metrics: Call-to-payment conversion
- Metrics: Share of calls with objections
- Metrics: Manager score
- Metrics: Conversion to a trial lesson
FAQ: Education and online schools
How do I train new managers on real calls?
Mark the best calls in the list and give new hires the transcript with score quotes. They see how an experienced manager handles an objection instead of reading an abstract script.
Can I see which objections are the most common?
Yes. Leksta marks objections in calls and counts how often they occur. This is the basis for new answers in the script and for training.
How do I control calls at seasonal peaks?
Analytics scores all recorded calls, so a peak does not need extra reviewers. You can get risky calls as an alert in Telegram.
Do I need to change the school's CRM or PBX?
No. Recordings connect to your existing PBX, and the summary and result of the call go to amoCRM or Bitrix24.
See also
- Speech analytics All features and feature status.
- Call quality control Checklist and manager rating.
- Call transcription Transcription and search across calls.
- Beauty and fitness Control of service standards and upsells across all branches without the manager traveling.
- Contact centers Auto-scoring by the client's checklist, calibration with manual checks and reports for clients.
- Pricing Plans with a minute bundle.
We will check it on your company's calls
We will show the transcript, score and summary on your recordings.