Speech analytics for salons and fitness clubs: booking, upsell, service
Control of service standards and upsells across all branches without the manager traveling.
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Updated
- Without changing your PBX or number
- Call result in CRM
What does speech analytics give a salon or fitness club?
Speech analytics checks administrators' calls against the service standard: did they greet the customer, book a service, offer an upsell or a membership. The chain manager compares branches by score and sees customer complaints on the day of the call, not weeks later. Scoring uses one checklist, so branches can be compared with each other.
What gets in the way
- The administrator is overloaded and does not sell services and memberships
- Upsells are not offered
- You learn about customer complaints too late
What you get
- Call-to-booking conversion by branch
- Share of upsells and negative calls
- Score for following the greeting standard
Example: how it looks on a call
A customer books a haircut. The administrator does not offer hair care. Leksta shows the missed upsell, and the chain manager sees a summary by salon and compares branches.
- Metrics: Call-to-booking conversion
- Metrics: Upsell share
- Metrics: Share of customer negativity
- Metrics: Script score by branch
FAQ: Beauty and fitness
How do I check service standards in all branches at once?
One checklist applies to all calls of the chain. The manager sees the score by branch and administrator and opens a specific call with a quote, without going to the site.
Can I track upsells?
Yes. Add the item "offered an extra service or a membership" to the checklist. Leksta shows in which calls it was skipped and which employees do it more often.
How do I learn about customer complaints quickly?
Set up an alert for customer negativity and stop words: the message goes to the head in Telegram. Sentiment is detected only for the customer, the employee's mood is not scored.
Do I need to connect online booking?
No. Speech analytics needs call recordings from your PBX. The number and routing stay the same.
See also
- Speech analytics All features and feature status.
- Call quality control Checklist and manager rating.
- Call transcription Transcription and search across calls.
- Clinics and dental practices Leksta transcribes all administrator calls, shows where patients are lost and sends the result of each call to CRM.
- Education and online schools Leksta shows objections, script scores and the best calls for training new hires.
- Pricing Plans with a minute bundle.
We will check it on your company's calls
We will show the transcript, score and summary on your recordings.