Speech analytics for windows, furniture and renovation: more measurement visits from every call
You see which calls did not reach a measurement visit and why the customer left to "think".
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Updated
- Without changing your PBX or number
- Call result in CRM
What does speech analytics give a renovation and furniture company?
Speech analytics shows how many calls end with a booked measurement visit and where the manager did not bring the customer to that step. Leksta transcribes calls, picks out reasons for refusal and customers who left to "think", and sends the call summary to CRM for a repeat touch.
What gets in the way
- The call does not end with a measurement date
- The customer "left to think", there is no repeat touch
- Manager work is not controlled
What you get
- Call-to-measurement and measurement-to-contract conversion by manager
- Reasons for refusal collected from call text
- The summary and call result in CRM for a repeat call
Example: how it looks on a call
A customer asks about a kitchen. The manager names the price but does not offer a measurement visit. Leksta marks "measurement not booked", shows a quote and adds the call to the weekly review. The manager sees such cases across all managers.
- Metrics: Call-to-measurement conversion
- Metrics: Measurement-to-contract conversion
- Metrics: Lost "I will think" customers
- Metrics: Share of calls with a next-step date
FAQ: Windows, furniture, renovation
How do I check that the manager offers a measurement visit?
Add the item "offered a measurement or a visit" to the checklist. Leksta marks every call where this did not happen and attaches a quote. Selective listening is not needed for this.
Can I find out why customers refuse?
Yes. The system collects objections and reasons for refusal from call text: price, timing, comparison with a competitor. They are visible in the summary for the period.
What should I do with customers who "left to think"?
Leksta picks out such calls and sends the summary to CRM. The manager or head uses this summary to prepare a repeat contact instead of calling blindly.
Is analytics suitable for a small company?
Yes. The "Team" plan is built for a small sales team: a fixed monthly fee and a minute bundle, with no fee for seats.
See also
- Speech analytics All features and feature status.
- Call quality control Checklist and manager rating.
- Call transcription Transcription and search across calls.
- Real estate Qualification, objections and lead sources are visible from the call itself, without manual listening.
- Contact centers Auto-scoring by the client's checklist, calibration with manual checks and reports for clients.
- Pricing Plans with a minute bundle.
We will check it on your company's calls
We will show the transcript, score and summary on your recordings.