A1 VATS

PBX and CRM integrations: call recordings into analytics

Calls come from your telephony, and the result of each call returns to the customer card. We work with your PBX and telecom operator, with no fee for seats.

Request a demo Speech analytics

Asterisk and FreeSWITCH
Bitrix24 and amoCRM
Webhooks and n8n

Can I connect speech analytics to my PBX and CRM?

Yes. Leksta takes call recordings from your PBX, for example A1 VATS or Asterisk,. The transcript, score and summary return to the customer card in Bitrix24 and amoCRM. The status of each integration (works, beta, soon) is shown on this page. Need another PBX? Write to us, and we will show you how to connect it.

Integration status

A1 VATS
Asterisk
SIP trunk
Bitrix24
amoCRM
Webhooks and n8n

A1 VATS: Calls, recordings and transcripts from your A1 cloud PBX. The account is connected in the console.
Asterisk: Connection to an existing PBX over SIP. Ready SIP trunk settings.
SIP trunk: Works on your number and with your telecom operator.
Bitrix24: Summary, result and lead score after every analyzed call.
amoCRM: Connect with a button, a note on the right contact or deal.
Webhooks and n8n: Signed call events with auto-retry. A ready webhook preset for n8n.

PBX integrations

Calls from your telephony go to AI analysis on their own: transcript, score, verdict and a CRM record.

A1 VATS
FreeSWITCH
Asterisk
beta
beta
beta
Novofon · soon
Zadarma · soon

A1 VATS: Belarus
FreeSWITCH: Own PBX
Asterisk: Own PBX
OnlinePBX: Cloud PBX
MANGO OFFICE: Cloud PBX
Bitrix24 telephony: Calls from Bitrix24
Novofon: Cloud PBX
Zadarma: Cloud PBX

"Beta" means the integration is ready and we set it up together with you. Need another PBX? Write to us.

Connect a PBX

Calls from your telephony in one log

The administrator connects the A1 VATS account right in the console, and employees are pulled in automatically. Recording, transcription and AI analysis are switched on separately for each employee and each line. A call in progress is visible in the log with the status "Active".

Import of A1 VATS call history in the background with a progress indicator
Own PBX over SIP: ready settings for Asterisk and FreeSWITCH
Auto-import of recordings from a PBX folder when working without a direct connection is more convenient
All numbers and lines on one page with the owner and switches

Call log with ready transcripts and an AI score column (61–95), promise status and filters — Call log: calls from the connected PBX with an AI score

The call result is in the CRM card

After a call is analyzed, CRM gets not a bare recording but a ready result: a short summary, the result, a lead score and a link to the recording. The call is linked to the customer by phone number, including Belarusian formats +375 and 80, with no duplicate contacts.

Bitrix24: a note and a lead, deal mode, a task for a missed call
amoCRM: connect with a button, a note on the right contact, deal or company
Field mapping: the AI result can be written to a CRM field or change the deal stage
We save the event first, then send it: retries without duplicates after a failure
A single sync log shows what went to CRM and when

Call card: audio player with a waveform by role, AI score, call info and tabs for transcript, AI analysis and manual score — Call card: the summary and result that go to CRM

What your systems receive

Extra actions in CRM are off by default: you switch on only what your process needs.

Summary and result

A short summary of the call and the result in the card timeline.

Lead and quality score

The checklist score and lead qualification next to the recording.

Customer sentiment

Customer sentiment, without scoring the employee's emotions.

Tasks

A task for a missed call or for checking a call with a low score.

Outbound events

Call analyzed, lead scored, alert triggered, operator requested, campaign call finished.

API keys

Keys are created and revoked by the administrator, the public key is shown once.

Standby telephony node

If the main PBX node is down, calls go to the standby one. We set it up when we connect your PBX: send a request.

SMS after a missed call

The customer gets an SMS after a missed call. We set it up when we connect your PBX: send a request.

How to connect a PBX and CRM

We check the connection at the demo together with you. The steps depend on your PBX.

Choose a call source
A1 VATS is connected in the console. For Asterisk or FreeSWITCH we give ready SIP trunk settings.
Mark lines and employees
Switch on recording, transcription and AI analysis where they are needed.
Connect the CRM
Bitrix24 or amoCRM are connected in the "Integrations" section, where the connection is also checked.
Set what to write to CRM
Choose the pipeline, stage and fields for AI results.
Add webhooks for other systems
Enter the address, get a signing secret and choose events. There is a ready preset for n8n.

Frequently asked questions about integrations

Can I connect speech analytics to amoCRM and Bitrix24?

Yes. After a call is analysed, the customer card gets a ready result: a short summary, the outcome, a lead score and a link to the recording. amoCRM connects in one click, Bitrix24 in the "Integrations" section. If you wish, a lead or deal and a task for a missed call are created, and the call is linked to the contact by phone number.

Does speech analytics work with A1 VATS?

Yes. The A1 VATS account is connected right in the console, and the employee list loads automatically. Calls, recordings and transcripts arrive in Leksta, and you can import call history in the background. You switch on recording, transcription and AI analysis separately for each employee and each line — where you need them.

How do I connect call analytics to Asterisk?

For Asterisk we provide ready SIP trunk settings. Calls go to AI analysis automatically. We check the connection and scenarios together on your PBX. A step-by-step guide is in our blog post on connecting AI to A1 VATS and Asterisk.

Which telephony does Leksta work with?

Leksta connects to your PBX or SIP trunk and works with the telephony you already have. Call recordings go to analysis automatically, and the result returns to your CRM. You keep paying your operator for telephony, as you do now.

How do I connect Mango Office, OnlinePBX or Bitrix24 telephony?

These integrations are in beta: we set them up together with you and support you at the start. Leave a request and tell us which PBX you use. We will prepare the connection steps, check them on a test call and show the result in the call log.

Tell us which PBX you have

We will check the connection at the demo and describe the steps for your telephony and CRM.

Request a demo