Upsell as a script item
Add "offered care" or "offered a membership" to the checklist and Leksta checks every call.
All calls, not a sample
Speech analytics for salons and fitness clubs: booking, upsell, service
Control of service standards and upsells across all branches without the manager traveling.
- Call summary right in the deal card
- Call result in CRM
What does speech analytics give a salon or fitness club?
Speech analytics checks administrators' calls against the service standard: did they greet the customer, book a service, offer an upsell or a membership. The chain manager compares branches by score and sees customer complaints on the day of the call, not weeks later. Scoring uses one checklist, so branches can be compared with each other.
What gets in the way
- The administrator is overloaded and does not sell services and memberships
- Upsells are not offered
- You learn about customer complaints too late
What you get
- Call-to-booking conversion by branch
- Share of upsells and negative calls
- Score for following the greeting standard
Example: how it looks on a call
A customer books a haircut. The administrator does not offer hair care. Leksta shows the missed upsell, and the chain manager sees a summary by salon and compares branches.
- Metrics: Call-to-booking conversion
- Metrics: Upsell share
- Metrics: Share of customer negativity
- Metrics: Script score by branch
Booking and upsells
Compare branches by booking and upsells
The dashboard shows call-to-booking conversion and script score for every branch and administrator. Daily, weekly and monthly summaries help a chain manager see the picture without traveling. More in the speech analytics section.
- Call-to-booking conversion by branch
- Greeting standard compliance score
- Daily, weekly and monthly summaries
What else a salon or club needs
Where the customer is unhappy
The customer sentiment graph over the call shows the moment they became unhappy.
FAQ: Beauty and fitness
How do I check service standards in all branches at once?
One checklist applies to every call in the chain: greeting, booking a service, offering a membership. The chain manager sees scores by branch and administrator, compares them and opens a specific call with a quote. This way the service standard is checked every day, with no trips to each location and no spot-checking.
How do I track administrators' upsells?
Add the item "offered an extra service or a membership" to the checklist. Leksta checks every call and shows where the upsell was skipped and which employees skip it more often. The share of calls with an upsell is visible by branch, so the best practices of one salon are easy to roll out across the chain.
How do I learn about customer complaints quickly?
Set up alerts for customer dissatisfaction and stop words: the message reaches the manager in Telegram. Leksta tracks the customer's mood through the call and shows the moment they became unhappy. You have time to call back and keep the customer the same day, before they choose another salon or club.
How do I get more salon bookings from phone calls?
First, find where bookings slip away. Set the call goal "service booking", and Leksta shows call-to-booking conversion for every administrator and branch. Calls without a booking show the reason with a quote, for example the administrator did not offer a convenient time. With these examples the team improves the script quickly.
See also
- Speech analytics All features and feature status.
- Call quality control Checklist and manager rating.
- Call transcription Transcription and search across calls.
- Clinics and dental practices Leksta transcribes all administrator calls, shows where patients are lost and sends the result of each call to CRM.
- Education and online schools Leksta shows objections, script scores and the best calls for training new hires.
- Pricing Plans with a minute bundle.
We will check it on your company's calls
We will show the transcript, score and summary on your recordings.