Required points
Greeting, needs discovery, naming the price, proposing the next step.
Every call checked, not a sample
Sales script control: AI checks how managers follow the script in every call
Upload your script and Leksta compares every conversation with it: which steps were said, which were missed and where the manager left the plan.
- Script as text, PDF, DOCX or a photo
- Every finding links to the moment in the recording
- Required points and stop words
How do you control sales script compliance?
Upload the script to Leksta and mark the required points. AI compares every call with it, shows completed and missed steps and the completion percentage. Each finding comes with a quote linked to the moment in the recording, so a manager reviews only the calls where the script was not followed.
The script in the call card: every step linked to the recording
You can upload the script as text, a PDF or DOCX file, or even a photo. Leksta checks every call step by step and shows how closely the conversation matched the script. Next to every step is a quote: click it and the recording jumps to that moment.
- Step-by-step script check with a quote and completion percentage
- Required points: what a manager must say, what they must not say and the order of steps
- Result per point and per manager for the period
- Ready checklist templates for your industry, to use as a starting point
What you can check in a script
Stop words
A stop-word list: AI flags phrases a manager should not say.
Order of steps
See in which order the manager led the call and which step was skipped.
Completion percentage
The share of script points covered in a call, per manager and per period.
Attention queue
Calls that departed from the script go to a queue: review them first.
What a script check looks like
Example analysis: synthetic call
Inbound call: a request to install windows
40/ 100
Transcript
- AgentExample Company, this is Igor. How can I help?
- CustomerI would like to know the price for three windows in an apartment.
- AgentThree windows will cost about 2,700 rubles. Shall we place the order?
- CustomerI will think about it, send me the estimate.
Checklist: 2 of 5
- Passed: Greeted and introduced themselves
- Missed: Clarified the window sizes and type
- Passed: Named the price and terms
- Missed: Offered a measurement visit
- Missed: Agreed on the next step
Call summary
The manager named the price without clarifying the sizes or offering a measurement visit. There is no agreement on the next step. The call went to the attention queue.
CRM note
Contact: windows, 3 pcs. Next step: call back and offer a free measurement visit.
How to set up script control: four steps
Start from a checklist template and adjust it to your script.
Upload the script
As text, a PDF or DOCX file, or a photo of the script.
Mark the required points
Specify what the manager must say, what they must not say and which steps go in order.
Test it on a few calls
Compare the AI score with your own opinion and adjust the wording of the points.
Review the attention queue
Open calls that departed from the script and show the manager the exact moment in the recording.
Script or checklist: where to start
A script answers the question "what to say"; a checklist answers "how to score the conversation". If you already have a script, upload it and add the required points. If not, take the checklist template for your industry: the basic criteria and weights are already set, and you change only what matters to you. For more on scoring managers, see the scoring managers by calls page, and for conversation quality criteria, the call quality control page.
Script control: common questions
What are the required points of a sales script and how are they checked?
Required points are what a manager must do in every call: introduce themselves, clarify the need, name the price, agree on the next step. Set them in Leksta and AI marks each one in every call with a quote. Results are shown per point, per manager and per period.
How do I find calls where a manager left the script?
Calls with missed required points or stop words go to the attention queue. Open the queue, pick a call and follow the quote to the exact moment in the recording, so you spend time only on calls that really broke the script.
How does Leksta show a script was followed?
Every call gets a step-by-step check against your script. For each step you see whether it was said, with a quote and a link to the moment in the recording, and the call gets a completion percentage. Calls with missed steps appear first in the attention queue for the supervisor to open.
Try speech analytics on your own calls
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