Checking 100 % of calls or listening to a sample: which to choose
We compare two ways to control calls and speech analytics services using public data. Test the choice on your own calls, not on a presentation.
- Prices and terms from public pages
- Tested on your recordings
Why is checking 100 % of calls better than listening to a sample?
When you listen to a sample, a controller covers only a small share of calls and the rest are never scored. Speech analytics checks every recorded conversation against one checklist and shows the calls that need attention. A supervisor spends time on review, not on searching for the right recordings.
Listening to a sample vs checking 100 % of calls
| Listening to a sample | Checking 100 % of calls in Leksta | |
|---|---|---|
| Coverage | A sample — usually a small share of calls, the rest unscored | AI scores every recorded call |
| Criteria | Depend on who listens | One checklist for all managers |
| Feedback to a manager | In days or weeks | The score is ready once the recording is processed |
| Evidence | The controller's notes and impressions | A quote and a link to the moment in the recording |
| Problem calls | Found by chance | Go to the attention queue with a reason |
| Cost | Controllers' working hours | Subscription from 329 BYN per month, no seat fees |
We will calculate how many calls your team checks manually today in a demo on your real calls.
When listening to a sample is enough
- You have few calls and the manager can listen to most of them.
- You need to review one specific disputed conversation.
Either way Leksta is useful too: transcripts and text search find the right call fast, and the supervisor's manual score sits next to the AI score.
When you need to check every call
- There are more calls than you can listen to and you do not know what happens in the rest.
- You need the same script check for every manager: sales script control.
- You need a manager ranking built on every conversation: scoring managers by calls.
- You need to quickly find calls with lost customers and unkept promises.
One console for scoring calls
In the call log every conversation has an AI score, so you compare not impressions but results against the same checklist.
- Scoring against one checklist for all managers
- Search across the transcripts of all conversations
- The supervisor's manual score next to the AI score
- A manager report and moments for review
Speech analytics services: price and first step on public pages
| Price on the service page | First step for a customer | |
|---|---|---|
| Leksta | Plans in Belarusian rubles from 329 BYN per month, no seat fees | 14 days free or a demo on your recordings |
| Roistat | 0.8–1.1 Russian rubles per minute depending on volume | Try it |
| MANGO OFFICE | 1,100 Russian rubles per month and 1.25 Russian rubles per minute | Connect, request a demo or order a call |
| Calltouch Predict | 1 Russian ruble per minute of a call | Connect |
| UIS | Price not shown on the page | Get a consultation |
| Yandex SpeechSense | Price in the service documentation | Contact us, get a consultation |
| T-Bank | Price not shown on the page | Contact us |
| imot.io | Plans on a separate page | Book a demo |
| Sensum | Price not shown on the page | Request a demo |
Data as of 27.10.2026, prices per minute or per month as shown on the vendor site, in the vendor currency. Source: public pages of the services (roistat.com, mango-office.ru, calltouch.ru, uiscom.ru, yandex.cloud, tbank.ru, imot.io, sensum.by) and Leksta pages. Check current terms with the vendor.
What to ask any speech analytics vendor
| Question for the vendor | Leksta answer | |
|---|---|---|
| Which telephony does Leksta work with? | Ask whether the vendor sells its own telephony | We connect to your PBX or SIP trunk |
| How is the price calculated? | Per operator, line or minute | A subscription from 329 BYN per month with a bundle of minutes, no seat fees |
| How many calls are scored? | A sample or all | All recorded calls |
| Can I test it on my recordings? | Ask for a review of your calls before paying | Yes, we show accuracy on your recordings before payment |
| What is the score based on? | Ask to see the source of a finding | Every finding is a quote linked to the moment in the recording |
| Where are recordings stored? | Ask for the country and terms of storage | The cloud runs on servers in Belarus; an installation on your own servers is available for a closed perimeter |
Ask every vendor these questions and check the answers in a demo with your recordings.
Choosing speech analytics: common questions
How do I compare speech analytics services?
Compare five things: how the price is calculated, which PBXs and CRMs the service works with, whether it shows evidence for its scores, where recordings are stored and whether you can test it on your calls before paying. Ask each vendor to review the same recordings and compare the results.
What is better: pay per minute or a subscription with a bundle of minutes?
Pay-per-minute suits small and uneven volumes; a subscription with a bundle of minutes suits a steady flow of calls. Calculate on your own volume: multiply the average monthly minutes by the price per minute and add seat fees if there are any. We will do this calculation in a demo on your calls.
Do I still need manual checks if I have speech analytics?
Manual checks become targeted: a supervisor reviews calls from the attention queue and disputed cases. Their score sits next to the AI score, and calibration shows differences per criterion, so the controller works with managers instead of searching for recordings.
Try speech analytics on your own calls
14 days and 120 call minutes free. Need help with setup? Request a demo.