Stop factors
Reasons for refusal, such as price, timing or "I will consult", are collected from calls, and you see how the manager answers them.
All calls, not a sample
Speech analytics for windows, furniture and renovation: more measurement visits from every call
You see which calls did not reach a measurement visit and why the customer left to "think".
- Call summary right in the deal card
- Call result in CRM
What does speech analytics give a renovation and furniture company?
Speech analytics shows how many calls end with a booked measurement visit and where the manager did not bring the customer to that step. Leksta transcribes calls, picks out reasons for refusal and customers who left to "think", and sends the call summary to CRM for a repeat touch.
What gets in the way
- The call does not end with a measurement date
- The customer "left to think", there is no repeat touch
- Manager work is not controlled
What you get
- Call-to-measurement and measurement-to-contract conversion by manager
- Reasons for refusal collected from call text
- The summary and call result in CRM for a repeat call
Example: how it looks on a call
A customer asks about a kitchen. The manager names the price but does not offer a measurement visit. Leksta marks "measurement not booked", shows a quote and adds the call to the weekly review. The manager sees such cases across all managers.
- Metrics: Call-to-measurement conversion
- Metrics: Measurement-to-contract conversion
- Metrics: Lost "I will think" customers
- Metrics: Share of calls with a next-step date
AI analyst
Find out from calls why customers leave to "think"
Ask a question about all calls in a period, for example "why do customers refuse after the estimate". The AI analyst answers with links to specific conversations. More in the speech analytics section.
- The answer is based only on your calls
- Quotes from conversations under every conclusion
- Coverage: how many calls the conclusion is based on
What else a workshop or furniture shop needs
Promises to customers
"I will call back on Thursday", "I will send the estimate": AI sets a deadline and reminds you if it was missed.
FAQ: Windows, furniture, renovation
How do I check that the manager offers a measurement visit?
Add the item "offered a measurement or a visit" to the checklist. Leksta checks every call and flags the ones where the manager did not offer it, with a quote from the conversation. The head sees the share of calls with a booked measurement for each manager and reviews the gaps in team meetings, without spot-checking recordings.
How do I find out why customers turn down an order?
Leksta collects objections and refusal reasons straight from the call text: price, timing, comparison with a competitor. The summary for the period shows which reasons come up most and for which managers. With this data you can update the script, prepare answers to common objections and win part of the customers back with a repeat call.
What should I do with customers who "left to think"?
Leksta flags these calls and sends the call summary to your CRM: what the customer wanted, which price they heard and what stopped them. The manager prepares a repeat call from this summary and comes back with a specific offer, for example an open date for a measurement visit, instead of calling blind.
Is speech analytics a good fit for a small company?
Yes. The "Team" plan is built for a small sales team: a fixed monthly fee and a minute bundle, with no fee for seats. Leksta works with the recordings you already have. Start with one checklist and see the result on your own calls.
See also
- Speech analytics All features and feature status.
- Call quality control Checklist and manager rating.
- Call transcription Transcription and search across calls.
- Real estate Qualification, objections and lead sources are visible from the call itself, without manual listening.
- Contact centers Auto-scoring by the client's checklist, calibration with manual checks and reports for clients.
- Pricing Plans with a minute bundle.
We will check it on your company's calls
We will show the transcript, score and summary on your recordings.