Checklist with weights
You set the criteria, weights and thresholds or start from an industry template.
100 % of calls scored against your checklist
Scoring managers by calls: a ranking built on every conversation, not a random sample
AI scores every call against your checklist and shows who is stronger and where a review is needed. Every score links to the moment in the recording.
- Ranking and a card for every manager
- Call reviews and the AI trainer
- AI score next to the manual score
How do you score managers by their calls?
Set the criteria: greeting, needs discovery, objection handling, next step, with a weight and a threshold for each. Leksta calculates a score for every call and rolls it into a ranking for the period. The manager card shows weak criteria and calls with quotes, so a review is built on concrete moments.
Manager card: scores, trend and weak spots
The manager card collects their metrics for the period compared with the team: average score, trend, criteria that dropped and promises to customers. From the card you can open any call and show the manager the exact moment in the recording.
- Score for each call and the average score for the period
- Comparison with the team: who is growing and who is falling behind
- Weak criteria with links to calls
- A printable manager report for a one-to-one talk
What a manager score is made of
Quotes as evidence
Every score rests on a fragment of the conversation: nobody has to take it on trust.
Ranking for a period
Call scores roll up into a manager ranking for a week, a month or any other period.
Score calibration
Compare AI scores with manual ones and adjust the checklist until they match.
Weekly e-mail report and reminders
Ask us and we will set up the weekly e-mail report and e-mail reminders for your staff.
From scoring to growth: call reviews and the AI trainer
Scoring exists to make a manager stronger. The supervisor reviews calls with the manager using an AI draft, and the manager confirms the review or asks a question in a comment. Weak spots can be practised in the AI trainer: the AI plays a difficult customer using real objections from your calls and scores the answer.
- Call reviews with an AI draft and manager confirmation
- AI trainer: practice on customer objections from your calls
- Onboarding: comparing newcomers with experienced managers by week of work
- Daily, weekly and monthly summaries per manager and per team
What worries a manager who starts scoring salespeople
Will managers see scoring as surveillance?
The score is built on quotes and links to the recording. We track customer sentiment and do not score the manager's emotions. Next to the AI score, the supervisor can add their own.
Upload a few recordings in the trial and compare the result with your own score.
Try it freeWill the AI score match my opinion?
We show accuracy on your recordings before you pay. Calibration compares AI scores with manual ones for each criterion.
Bring a few recordings: we will go through them at the demo, and you compare the review with your own score.
Request a demo
Scoring managers: common questions
Which manager call metrics are worth tracking?
Start with three: the average checklist score, the share of calls where the goal was reached (booking, sale, next step) and the trend over the period. Add required script points and objection handling. Leksta calculates them across all calls and compares a manager with the team.
Can I score managers automatically without a manual check?
Yes. AI scores all calls, and you open the attention queue and the lowest-scored calls. Calibration compares AI scores with manual ones, so you can check accuracy on your own recordings.
What should I look at in a manager call score first?
Start with the criteria that move results: needs discovery, objection handling and the agreed next step. Open the manager card, find the lowest-scored criterion and review two or three calls by the quotes. Agree on one skill to improve this week and check the trend in the ranking next period.
Try speech analytics on your own calls
14 days and 120 call minutes free. Need help with setup? Request a demo.