AI call analyst: ask one question across all your calls
· Updated
Speech analytics reports answer questions someone thought of in advance. A sales manager needs answers to questions that came up today: why the number of requests fell this week, what customers say about the new promotion, how often a competitor's price comes up. AI call analysis lets you ask such a question in plain words.
What you can ask
You phrase the question as you would to a human analyst. Examples:
- Which objections did customers raise most often in the last two weeks?
- In how many conversations did a competitor's price come up?
- What do customers ask about the new promotion?
- Why do customers decline to buy?
The AI analyst looks for the answer in all calls of the period, not in a random sample. It counts the exact number of conversations where the topic appeared and shows which calls they are.
How to verify an answer
An analyst who hides sources is only guessing. In Leksta each answer has a list of the calls it is built on. Open any of them, click a quote and hear the moment in the recording. If an answer is disputable, you see it right away.
The assistant for a single call
If the question is about one conversation, open its card and ask the AI assistant. It writes a short summary, suggests next steps and drafts a message to the customer. Answers cite specific moments in the recording.
Questions about a rep
You can also ask about an employee's work: how they handle objections, what they promise customers, where they depart from the script. The answer is built on that rep's calls, with quotes. With masking switched on, customers' personal data in those calls is hidden, so a manager gets conclusions, not extra details. The employee card with period metrics and a team comparison is one click away.
What you get
- An answer instead of a report. No need to hunt for the right report or ask an analyst for an export.
- The whole picture, not a sample. A question covers all calls of the period.
- Verifiability. Each answer has source calls and quotes.
- A decision the same day. A manager phrases a question in plain words and moves straight to the decision.
How to score reps against criteria is covered in call quality scorecard. An overview of all features is on the speech analytics page.
Try Leksta free
Want to ask a question about your own calls? Try Leksta: 14 days and 120 call minutes free, no card. Upload recordings, and the AI analyst answers your first question with links to conversations.
FAQ
What questions can I ask the AI analyst about calls?
Any question about the content of conversations: which objections come up most, how often customers mention a competitor, what they say about a promotion, why they decline. Phrase it in plain words. The answer arrives with an exact number of conversations and links to the calls where the topic appeared.
What period does the AI analyst cover?
You can ask a question across all calls in a period of up to 93 days. Choose the dates and phrase the question: the AI analyst reviews every conversation in the period, not a sample, and tells you in how many of them your topic appeared.
How do I make sure the AI answer is not made up?
Every answer comes with a list of source calls and quotes. Open any call, click the quote time and hear the moment in the recording. You can quickly check the AI conclusion against what was actually said.
Can I ask the AI about a specific rep?
Yes. Ask a question about an employee and the AI answers from their calls, with quotes. Customers' personal data in those conversations is masked. Period metrics and a team comparison are in the employee card.